Returns and Refunds

Last updated: 26 July 2026

We aim to make returns simple and fair. This policy applies to online purchases from TecShift.eu and does not limit your statutory consumer rights.

14 days Return period Contact us within 14 calendar days after receiving your order.
FedEx Return label We can send you a prepaid FedEx return shipping label.
Flexible Late returns Return requests after 14 days may be considered individually.

How to return a product

Contact us before returning anything. Please provide your order number, contact details and the name of the product you wish to return.

Please do not send the product before contacting us. We will provide the correct return address and return instructions.

Return shipping

If you changed your mind, you are responsible for the return shipping cost. You may arrange your own tracked delivery or ask us for a prepaid FedEx return label.

If we provide the FedEx label, its agreed cost may be deducted from your refund. We will inform you of the cost before arranging the shipment.

If the product is confirmed to be faulty, damaged during delivery or different from the product ordered, TecShift.eu will cover reasonable return shipping costs.

Product condition

The product must be returned:

  • Complete, with all supplied parts and accessories;
  • Securely packaged for return transport;
  • Without avoidable damage or modification;
  • Without excessive use beyond reasonable inspection.

A reasonable reduction may be made from the refund if the product is damaged, incomplete or has lost value because of unnecessary use, installation or unsuitable return packaging.

Refunds

We will inspect the returned product and issue an approved refund using the original payment method.

We may wait until the returned product is received or until you provide evidence that it has been sent back.

The original standard delivery cost will be refunded where required. Additional costs paid for Express or another upgraded delivery service are not refundable.

Returns after 14 days

Returns requested after 14 days may still be accepted at our discretion, depending on the product condition and the circumstances.

The statutory 14-day consumer withdrawal right does not normally apply to purchases made wholly for business or professional purposes. Business return requests may still be considered individually.

Contact us

To request a return or a prepaid FedEx return label, use our Contact Us page.

This post is also available in: French